Remember the company doctor and the company
nurse?
They're back, but they've been outsourced --
not to India, but to outside firms that set
up clinics in an office or factory.
What could be more convenient than dropping
by the clinic to check on a sore throat, for
antismoking counseling, or for a routine physical
examination?
If employees become healthier and the staggering
cost of health insurance declines, everyone
wins, or so the theory goes.
But as companies do what they can to lower
health-insurance premiums, they threaten to
overstep traditional work-life boundaries, dictating
how employees must behave even when they are
off the clock.
"This is the crossroads of where we are
now," said Frank "Bud" Martin,
chairman of I-trax Inc., a Chadds Ford firm
that sets up medical clinics and pharmacies
for companies around the nation.
"Most people want to feel better, if you
give them the tools, whether it's a nurse that's
available on the phone" or nutritional
advice, he said. "But what can you do to
a person who doesn't follow your [medical] advice?
Can you deny employment to someone who is overweight?"
Last year, a Michigan company did something
just like that, firing smokers to reduce health-care
costs. Locally, Montgomery County considered
a similar move for its employees, but has since
backed down, offering a smoking-cessation plan
instead.
"It almost seems like a no-brainer to
go down that road" of firing employees
who engage in unhealthy behaviors, given that
"health-care costs follow health risks,"
said Frank Alvarez, an employment-law partner
at the national workplace law firm Jackson Lewis
L.L.P.
"But there are significant legal obstacles.
Equally important is that it goes to the heart
of the employer-employee relationship,"
he said.
Alvarez spoke last month about the potential
clash between employer and employees over workers'
health behaviors at the Society of Human Resource
Management's annual conference.
The title of his speech? "Eat Your Veggies,
or Else!"
Companies have already done about as much as
they can, said Sharon "Sherry" Tomlinson,
outgoing executive director of the Penjerdel
Employee Benefits and Compensation Association,
a Philadelphia nonprofit group of area benefits
professionals.
They have fiddled with plan details, shifted
costs to employees, and crafted alternative
ways to help workers fund their own health care,
she said.
Now, more are examining wellness and disease-management
programs.
Wellness programs promote exercise and healthy
living. Disease-management programs lower costs
by helping workers with chronic conditions such
as diabetes or asthma stick to treatment plans
and avoid expensive crises.
Common sense would dictate that healthy employees
spend less time in hospitals, are absent less,
and are more productive. But when companies
fund these programs, they want to rely on more
than common sense.
At Pitney Bowes Inc., the Connecticut-based
provider of document-management services, medical
director Brent Pawlecki has done the research.
"For every dollar we spend in wellness,
we are able to get back $2 or $3 in health savings
and productivity," he said.
But some executives "are not excited about
spending more money on benefits that they aren't
sure will generate the savings," said Arnold
Katz, president of Brokerage Concepts Inc.,
of King of Prussia, a national health-insurance
brokerage.
"Suppose we have an employee turnover
of 22 percent," Katz said. "Let's
assume we teach them how to give up smoking.
Nine years from now, when they work for a different
company, they are healthier. I spent all the
money, but what did it save me?"
Still, more companies are adopting the programs.
Mercer Human Resource Consulting found that,
nationally, 67 percent of large employers used
disease-management programs last year, up from
58 percent in 2004.
Some companies run the programs themselves
through a medical department, some rely on their
insurance companies, and others outsource programs
to companies such as I-trax and WellNow, a new
venture of Model Consulting Inc., an employee-benefits
consulting firm in Trevose.
I-trax typically sets up doctor's or nurse's
offices in larger facilities, such as L-3 Communications
Holdings Inc. in Camden, which employs 1,200.
WellNow provides less-expensive nurse practitioners
for smaller firms.
WellNow and I-trax both market data-crunching
software that analyzes employee health questionnaires
compared with benchmarks to give the employer
an overview of the health and productivity of
its workforce.
"There are provisions out the wazoo to
safeguard privacy," WellNow president Michael
Rosenfeld said. The data "never gets to
the company in individual form."
Companies can use the information to gauge
the effectiveness of their wellness programs
or even to select which programs would be most
beneficial to employees.
Both I-trax and WellNow recommend using incentives
to persuade employees to undergo health assessments,
including blood tests, family histories, and
questions about lifestyle such as seat-belt
use.
Once an employee is found to have a health
risk such as smoking or high cholesterol, a
nurse or health coach may call to encourage
him to begin a treatment program. Companies
can request to be told whether a specific employee
is in compliance with a program, though not
which particular program.
The way employers use carrots or sticks in
pushing participation in wellness programs is
a developing area of law, said Alvarez, the
employment lawyer.
The federal Equal Employment Opportunities
Act, the Americans With Disabilities Act, and
the Health Insurance Portability and Accounting
Act offer guidance, but have conflicting provisions.
These days, benefits managers think hard about
how to motivate employees to use benefits as
varied as asthma advice and discounts at the
local gym.
Some firms offer discounts in co-pays, contributions
toward medical deductibles, or gift certificates
to ball games. At Pitney Bowes' company cafeteria,
salmon patties cost less than cheeseburgers.
At Paylocity, an Elk Grove Village, Ill.-based
payroll-processing company, employees can lower
their health-insurance contributions if they
take steps to keep themselves healthy, such
as undergoing routine testing and meeting goals
for conditions such as high cholesterol and
high blood pressure.
So far, most employers are not willing to punish
employees for nonparticipation.
"It's messy," Rosenfeld said.
But given the strain of health-care costs,
chief executives might begin to see more punitive
measures as their "right and responsibility"
as they "drive returns for shareholders"
and work to keep their businesses financially
healthy so jobs are secure, Martin said.
Companies may start telling employees, "You
can't continue to work here unless you change,"
Martin said.